Support Services

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Randall D Saba
Customer Satisfaction is PHI's most important commitment to our customers! Our global Service Team is here to provide world class service for whatever need may arise.
Greg Homme, Director, Customer Service

PHI's customer service organization plays a critical role in supporting our customers. Our global customer service organization has a staff of more than 80 engineers strategically located around the world to provide service to our customers should the need arise.

PHI customer service takes pride in being recognized as the global leader in providing surface analysis solutions to industry and academia. Customer satisfaction is one of our company core values, and we strive to provide exceptional service at all times.

In a recent survey of our customers, 90% of respondents ranked us “above average” or the “best in the business” in comparison to the competition. One customer went on to say “I appreciate the PHI USA service organization structure. They are miles ahead of others in the industry.” Another responded “The PHI service engineers are personable, knowledgeable and take pride in their work. Their response time is typically quick.”

Service Contracts

Many options for minimizing your downtime and keeping your system running at its top performance.

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Worldwide Factory Service

PHI provides a full factory repair service and has a large inventory of loaner equipment to help get your system back up and running quickly.

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ReACH

Remotely Assisted Customer Help. When experiencing problems with your PHI system, our Service team can take remote control of your system to help solve your problems.

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NG Database Access

Internet based access to your PHI customer service records

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